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Scope of Work-SLA

Provisioning, Commissioning & Activation of Broadband, Landline, IPTV, and Networks
Installation of Broadband & Landline via 4G/5G routers
Served 850,000+ customers, including prestigious sites like Palaces, Burj Khalifa, Palm Jumeirah, and Embassies

Transport service to client (Vehicles, Drivers, Fuel, Salik, Maintenance) like UBER Mode within 10 Minutes pickup SLA and 95% KPI
Availability of services to fulfill day-to-day requirements
Provide a smart application with booking and monitoring

Outsourcing of all type of fleet including Sedan, Pickups, SUV & Splicing Van etc.
Management of fuel, Salik maintenance & Cleaning etc.
2 Hours SLA for car placement & 95% KPI

Successfully served over 850,000 customers, including prestigious locations such as Burj Khalifa, Palm Jumeirah, Palaces, and Embassies
Maintained a record of zero late or missed appointments, ensuring unparalleled punctuality
Achieved an exceptional Customer Satisfaction Score of 99.5%, demonstrating commitment to service excellence
Recorded a minimal 0.08% quality defect rate, reflecting robust quality control and service standards
Consistently achieved 100% adherence to SLAs, ensuring all projects were delivered on time and within the defined scope
Achieved 99.8% SLA compliance for critical and high-priority services, demonstrating a strong focus on meeting contractual obligations
Led initiatives that resulted in a 25% improvement in SLA response times, significantly reducing service delivery delays